It takes just a few moments to create an account with SoonAs. Signing-up enables you to place jobs on our platform and receive bids from verified drivers from across the UK. Click to Sign-up where you'll be asked to enter a few details including your name, email address, telephone number, home address and to create a password. Finally, you'll be asked to check and confirm your agreement of our T&C's, before completing the creation of your account. You should check your emails for a prompt to verify your account, you'll need to do this before you can log on and get started.

Great, you're ready to send an item. Now what? Firstly, you should log in to your account to ensure we have your customer details at the ready. Go to Place New Job where you'll be asked to choose the category of item you are sending. You can add up to 4 images of the item, if required. This will give the driver a better idea as to the type of vehicle and equipment required to move your item. You should also include a few brief details about the item you're sending in order to create your listing. Add a description of the item - this can be brief, as you'll be able to add further details in the additional information box. Choose a delivery timeframe that fits around you, the more flexible you can be the wider range of quotes you'll be open to receive. Provide details for both the collection and delivery address using our handy postcode search tool, to enable you receive accurate quotations. Once you've read and checked our T & C's, you'll be ready to place your job and start to receive bids.

If you need to cancel a job that has not yet received bids, you can do so easily by logging into your account at SoonAs.com and heading over to My Bids in the taskbar. Locate the job you want to cancel and click See Job Details. Scroll to Shipment Details and select Cancel Job which will remove the job from your listings.

Whatever the reason you need to cancel your booking, you can do so by logging in to your account at SoonAs.com and heading to Live Jobs in the task bar. Find the job you want to cancel and select See Job Details. Scroll to Shipment Details and select Cancel Job, which will notify the driver. Check out our T&C's to see our refund policy.

Once you've placed your job with SoonAs, you'll be able to start receiving bids from our platform of verified drivers. You'll need to be logged into your account, in order to view your bids. When you arrive at your profile page, select My Bids in the task bar to view your jobs pending bids. For each job ID, you'll see a job summary including the total number of current bids. Choose the job you would like to view and click See Bids to open for more detail. All bids for that job will be listed here and you'll be able to view the driver information for each bid by clicking 'Driver Profile'.

Once you've placed your job with SoonAs, you'll be able to start receiving bids from our platform of verified drivers. You'll need to be logged into your account, in order to view your bids. When you arrive at your profile page, select My Bids in the task bar to view your jobs pending bids. For each job ID, you'll receive a quick job summary including the total number of current bids. Choose the job you would like to view and click See Bids to open for more detail. All bids against that job will be listed here. When you're happy with a bid, simply click Accept.

Whilst you can't directly reject a bid, you'll have total control over which bid you choose to accept for your job. It's a good idea to keep all bids open until you're ready to accept a bid, to provide you with the best choice.

Once a driver has bid on your job, you'll be able to communicate with them directly. Log in to your account and head to My Bids in the task bar. Look for the job ID and select the speech bubble icon to chat to the driver. This is a useful function if you need to ask the driver a question before you accept their bid. If you want to view your conversation history, head to Chat in the task bar.

"Once the driver has confirmed their bid and availability to carry out your job, the status of your job will update to Confirm & Pay. You can view the status of your job by logging in and going to Live Jobs in the task bar. Locate the job you want to make payment for and select See Job Details. When the job opens, click Confirm and Pay and you will be taken to the secure payment screen. Once your payment has been processed, the driver will be notified that the job is confirmed and you'll receive an email with your payment confirmation."

Live tracking will activate once the driver is en route to collect your item(s). To track your job, log-in to your account on the App or go to SoonAs.com and open your 'Live Jobs' from the task bar. Select the job you want to track and click See Job Details where you'll be given an option to Track Job.

There are a few simple steps you can take to ensure your listing is well-optimised to receive bids from drivers: - Check your listing to ensure that you've provided sufficient information about your item, including a clear image. This is really useful to show any potential drivers what vehicle and equipment might be required to move your item. - It's also much easier to attract bids if you can be flexible as possible around the delivery date - the more flexible you can be, the wider pool of available drivers you'll have access to. - With the SoonAs platform, we've made it easy for drivers to contact you directly with any questions about your delivery. That's why it's important to check your inbox to ensure you don't have any outstanding queries pending a response from you. A driver may be requesting information that will help them to price up the job, before placing a bid. So be sure to drop them a reply.

If the agreed item collection slot comes and goes and you've seen no sign of the driver, its a good idea to contact them through the SoonAs website first to find out the reason they haven't arrived - they may have been delayed so will be able to provide you with a new ETA. If, unfortunately, the driver provides no response, contact SoonAs customer support using the customer contact form

If your delivery doesn't arrive as anticipated, it's a good idea to contact the driver through the SoonAs website first, to find out the reason they haven't turned up - they may have been delayed so will be able to provide you with a new ETA. If, unfortunately, the driver provides no response, contact SoonAs customer support using the customer contact form.

Upon delivery, you should check your item to ensure it has not been damaged during transit. In the unfortunate event that your item has been damaged, you should sign as 'goods damaged' and take photographic evidence. If you are unable to resolve a damaged goods issue directly with the driver, complete our contact form with the job details and a member of our support team will be in touch to provide assistance.

Once your job has been completed, you'll be asked to rate your driver to provide feedback for other users. Login to your account and head to Live Jobs in the task bar. Under Job Status you'll see the status 'Job completed, please rate driver'. Click to See Job Details and from there you will be able to rate the driver.

There is no requirement for any person to be present at the point of collection or delivery, as long as the driver has been made aware of the location of the goods at the agreed address. Photographic evidence wil be obtained by the driver upon collection and delivery. The customer is liable for any goods left unattended.

4It's not a mandatory requirement to add the weight of your item to your listing, however it's a good idea to specify if the item is particularly heavy as it might require specialist lifting equipment or even a two-man service.

We've aimed to make it as easy as possible for you to communicate with the driver, so you can check to ensure they are equipped to move your item carefully and safely. Whilst the driver will confirm all details prior to the booking being confirmed, if you have any special requirements or concerns regarding moving/lifting equipment, you should contact the driver before you confirm and pay for your job.

If you need to raise an issue regarding a driver, head to SoonAs.com to complete our contact form. A member of our customer support team will be in touch with a response shortly.

As part of our vetting process, we require evidence that all drivers have sufficient goods in transit insurance for their vehicle. Full details of insurance cover can be requested from the driver prior to the booking being confirmed.

If you think there may be items missing from your delivery, you should contact the driver in the first instance to try to resolve the issue. If no resolution is attained, contact SoonAs customer support via the online contact form

If the driver is unable to complete your job, you should request a full refund by following our refund process. If you still require your item to be collected, you should re-list your item by placing a new job.

Quality drivers are the driving force behind our service. That's why all SoonAs drivers are subject to a verification process before they are able to sign-up to bid on or accept a job.

It’s a good idea to provide the driver with plenty of information about your item, prior to collection, to ensure the best vehicle is selected to meet your requirements. In the unfortunate event that your goods won't fit onto the vehicle, you should discuss further options with the driver. If no resolution is found, please follow our refund process.

The SoonAs platform enables you to communicate with the driver prior to confirming your job. This is the optimum time to check and confirm that the driver has sufficient detail about your job requirements. If you are unsure as to whether your item requires packaging, it's a good idea to check with the driver prior to confirming your booking.

Chat support is not currently available but keep a look out for this function coming soon. In the meantime, you'll find plenty of handy hints and tips in our guides and FAQ's. If you don't find the answer you are looking for, don't worry! You can drop us an enquiry through our contact form.

Once your delivery is complete, you'll receive an email inviting you to leave a review for the driver. Simply follow the link provided and tell us how happy you were with the service received. Your feedback will be used to support SoonAs customers' when choosing a driver for their job.

To find out how your information will be used by SoonAs, view our privacy policy online at www.soonas.com/privacy-policy

You can update your account details at any time. Simply log in at SoonAs.com and select Edit Profile where you'll be able to make any required changes.

We accept payments from all major credit and debit cards. Google Pay and Apple Pay payment methods will be added soon!

When making a payment through the SoonAs platform, you'll be asked to opt for one method of payment in order to confirm and pay for your job.